Our commitments

At the heart of our Clients approach

AXA’s corporate ambition is to become the preferred company of its clients, its employees and its shareholders. To achieve this goal, the quality and performance of the IT infrastructure management services are critical. In the Financial Protection business, the production line equivalent is the IT system, enabling AXA’s employees and distributors to deliver the service expected by clients each day. AXA Technology Services is one of the main players involved in ensuring the quality of this information system.

That is why we are committed to providing:

• Quality of service, regularly monitored through Service Level Agreements and Customer Scope surveys,
• Price competitiveness, below market price in the financial services industry,  regularly benchmarked by a third-party company,
• Customer centricity, to proactively manage client expectations and act as active advisors, 
• Expertise and professionalism, thanks to our dedicated teams.

Within AXA Technology Services, the way we deliver these 4 commitments is guided by 3 core attitudes in our daily actions:

 Available / We are there when our customers need us.

 Attentive / We put ourselves in our customer’s shoes.

 Reliable /  We say what we do and do what we say.