Follow in their footsteps
Get to know the reality of our businesses and discover the men and women from AXA Technology Services thanks to a series of portraits and testimonials.
After two years working in AXA Technology Services Japan, Tsuyoshi was given the opportunity to move to Australia. Since then, he has made this multicultural skill his distinctive professional strength.
How has mobility contributed to your development?
In the Asia Pacific Region, a lot of tasks are mutualized. For instance, the servers used in Japan are hosted in Australia. This convergence enables us to improve quality of service, while rationalizing costs and processes. I started out in AXA Technology Services Japan, and spent two years working primarily on the definition and improvement of standardization.
I was then offered the opportunity to move for a two-year assignment in Australia. It was a great opportunity for me to learn from others. Since then, I am using this multicultural experience every day.
“The opportunity to live and work in a multicultural environment allowed me to take the extra steps to achieve my career plan, as well as my personal objectives”.
Before being posted to New York, Sabine had over 10 years experience within the AXA Group in Germany. She is now involved in quality improvement project management.
Could you tell us about your current job?
I am a Master Black Belt within the AXA Way program deployed in all AXA companies worldwide. My mission is to support other operational departments in using the AXA Way methodology. Based on the six sigma method already widely used in other industries, this program is about continuously improving quality and efficiency on our processes. AXA Way puts clients at the heart of its processes, factoring in their expectations. The aim is to optimize operational performance through shared solutions. The projects I am dealing with can be either national, only involving one country, or involve team members all over the globe working together virtually!
"My job is about developing a genuine service culture among our staff and achieving a level of excellence to make service commitments".
Ramkumar is Manager of the Command Center of AXA Tech India, located in Bangalore.
Could you describe your career in AXA Technology Services to date?
The journey has been wonderful so far with lots of learning and interaction with people from different parts of the world. There has always been consistent improvement in the quality of work done. I strongly believe the personal career growth is directly proportional to the team’s performance. I have enjoyed working along the lines of AXA principles and helping the teams achieve the targets set year after year, and at the same time meeting my personal objectives.
What I enjoy the most about my role are the day-to-day challenges. These challenges have helped me shape my career.
AXA Tech India is a great place to work and provides me the opportunity to learn and grow, and motivates me take on new challenges. I have always received the guidance and mentoring from my superiors and colleagues to excel in my job. The open culture fosters a positive environment and makes it a fun and rewarding place to work.
"Joining AXA Tech has helped me grow professionally and personally!"
Originally from New Zealand, Jackie has spent over 15 years working in AXA in different roles, developing her Project Management skills in both business and IT environments.
Tell us about your evolution within the AXA Group:
I was living in the UK at the time I joined AXA. One of the reasons for my choice was the fact that the parent company was French (at this time it was UAP). 16 years later, this has proved to be a valid criterion of choice. I had the opportunity to widen and develop both my Service Delivery and my management skills, to work in multiple cultures, on global projects, in IT and in Marketing, and to learn a new language.
I have recently returned to AXA Tech after an absence of 7 years, during which time I have had the opportunity to discover the AXA Group outside of the IT arena, working in the AXA Corporate Headquarters. I spent four of these years in Group Marketing, managing international projects in Customer Satisfaction and Quality of Service. I am looking forward to being able to use this knowledge during the next stage of my journey with AXA Tech.
“The exposure that I have had to the AXA business, our customer’s needs and expectations, and our distribution networks has broadened my perspective and developed my business skills.”
Born in France, Guillaume is leveraging his years of experience in the Paris office of AXA Technology Services to now serve Belgium clients.
What does your current job involve?
As for any other Account Manager role, I am the interface between my clients, which include AXA Belgium’s IT Department. My role is to understand and anticipate my clients’ business needs and priorities, and translate them for our technical department in order to ensure the best quality of service. I drew on a lot of benefits from my previous experience within the Group, which enabled me to develop a “personal” international network and share previous experiences with my new clients.
“A dynamic and fast-moving organization with an international network of operations.”
With AXA for nearly 27 years (formerly National Mutual in Australia), David has been working for AXA Technology Services in Melbourne since 2003. He is now based in the UK to oversee Middle Europe Service Delivery.
How has your career developed within AXA Technology Services?
I started out at AXA in National Mutual Computer Services more than 25 years ago as a mainframe operator. For the next 15 to 20 years, I held a number of engineering roles, including mainframe support, storage, database and networks. I moved into management about eight years ago. AXA Technology Services started in Australia in 2003, and at the time I was managing the network and telephony teams. I then became Head of Technical Services for Australia. In 2006, I moved to the UK as Head of Technical Services, and I am currently heading up Technical Services for Middle Europe Service Delivery. This involves managing teams of engineers in the UK and Switzerland who deliver projects.
“For me, working for AXA Technology UK was one of the best professional decisions I have made”.